UDC RMA Form

From time to time things break! Don’t worry, our support team are here to assist.

The UDC support department have the tools to help diagnose and repair many of the parts included in our machines, and if we are unable to repair we can supply a replacement to keep your games earning.

Please complete the form below, including as much information as possible so we can better assist with the RMA.

Your Details

Please let us know the origin of the machine/part and the best person to contact.

Company Name

Arcade Name *

Contact Name *

Contact Email Address *

Contact Phone Number *

Serial Number This information can be found on the white UDC sticker on the back of the machine or small white stickers on internal parts.

Return Address * Where should the machine/part be returned? Please let us know if you will collect it.

Machine Information

Please include the name, manufacturer, and serial number of the machine.

Please note, we may not be able to repair machines or parts not originally supplied by UDC. If this is the case, we will contact you.

Machine Name * The name displayed at the top of the machine.

Manufacturer

Faults

Describe the fault * Please explain what’s wrong with the machine or part mentioned below.

What parts are you sending in? * Please list all the parts packed into the box. Ensure you package them as securely as possible to prevent any additional damage.

If you are sending small parts, such as USBs or memory chips, please place them in a bag and tape them to a larger item.

What kind of repair would you like us to undertake? *

Repair and Return (fault repair of machine only or board repairs) Full Refurbishment (full repair of machine)

If you need board repairs, it might be more advantageous to process them as an advance replacement. For assistance with this, please contact spares@udc.co.uk.

(Optional) Please include a photo of the fault or machine here Please upload a photo in JPG, PNG or HEIC/HEIF format, up to 8MB. Video files and documents are not accepted.