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We've created a new technical support system to better help our customers. The new website: https://help.udc.co.uk contains articles in our knowledge base, manuals and updates.
We've also rolled out a new automated chatbot that you can ask questions before emailing technical support, or to use outside of support hours. We're constantly updating its knowledge base so it's worth asking about any issues before you decide to draft an email.
The system is being trained on images of spare parts so should also be able to help you identify the part number you need to order.
Access to the support area is limited to UDC customers and is not intended for use by the general public or the wider industry. You will need to register with your details to access the site.
In order to obtain a login for the website you need to email support@udc.co.uk from the email address that you usually use when contacting us and we'll send you a link to set your new password. If you forget your password there's a link to request a password reset.
You may find that your account is already set up if you have contacted technical support recently, it's worth trying the login and reset password options first.
To visit the website click the link below and enter the username and password you are issued with. It's a good idea to bookmark the website address for future use.